Privacy Policy

Effective Date: August 5, 2026

At Pallet & Parcel ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit palletandparcel.com or contact us regarding our transportation and logistics services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Company name
• Email address
• Phone number
• Shipping origin and destination
• Shipment details
• Any information you submit through contact forms, quote requests, emails, or phone calls

We may also automatically collect certain technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of your visit
• Referring website
• Website usage data collected through cookies or analytics tools

How We Use Your Information

We use your information to:

• Respond to inquiries
• Provide freight quotes
• Arrange transportation services
• Communicate about shipments
• Improve our website and customer experience
• Analyze website performance
• Maintain website security
• Comply with legal obligations

We will never sell your personal information.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

These technologies may help us:

• Remember website preferences
• Measure website traffic
• Improve site performance
• Analyze visitor behavior

You may disable cookies through your browser settings, although some portions of the website may not function properly.

Third-Party Services

We may use trusted third-party providers to help operate our website or business, including services for:

• Website hosting
• Website analytics
• Form submissions
• Email communications
• Customer relationship management (CRM)

These providers receive only the information necessary to perform their services and are expected to protect it appropriately.

Information Sharing

We may share information:

• With transportation partners or carriers when necessary to fulfill shipping services
• With service providers assisting our business operations
• When required by law or legal process
• To protect our legal rights or prevent fraud

We do not sell personal information to third parties.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request corrections
• Request deletion, where permitted by law
• Object to certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with an updated Effective Date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website.