01
Receive and prepare
Inventory arrives. We check it against what you told us to expect and prep it for fulfillment.
3PL Fulfillment
Ecommerce fulfillment built around your brand.
Pallet & Parcel handles ecommerce fulfillment for brands across the U.S.: receiving, storage, pick and pack, shipping, and returns. From our operation just outside Austin, we build the daily workflow around your products, sales channels, packaging, and customer expectations.
Talk to an operatorWhat 3PL fulfillment means
The work behind every order, in one operation.
3PL fulfillment means handing off the physical work of getting orders out. We receive and check inventory, keep it organized, follow your packout and channel requirements, pick, pack, and ship, and handle the exceptions that don’t fit a standard order: returns, wholesale orders, special projects.
You don’t lose visibility. You gain a team built to run the operation.
This may fit if
Packing orders is taking time away from running your brand.
- Inventory, order volume, channels, or wholesale commitments are getting harder to coordinate.
- Your current fulfillment setup is creating too many handoffs, exceptions, or unknowns.
When to evaluate a 3PL
When outsourcing starts making sense.
It’s time to look at a 3PL when packing orders pulls founders away from the business, inventory gets harder to trust, new channels create manual work, or one promotion could outgrow the room and team you have today.
The right answer isn’t always outsourcing. Low-volume experiments, highly specialized products, or brands that need fulfillment in-house may not be a fit yet. We’d rather tell you that early than force a bad handoff.
Core fulfillment flow
From inventory arrival to the customer’s door.
02
Set the rules
We document your products, packaging, channels, and special requirements so the team knows what a normal order needs.
03
Fulfill the order
DTC, wholesale, and other in-scope orders run through the path we agreed on.
04
Resolve what changes
Returns, special requests, inventory questions, and other exceptions follow a process we agreed on.
Compare fulfillment models
Different fulfillment models solve different problems.
Decide by operating model, not shipping label: what stays with your team, and what moves to a fulfillment partner.
 | Fulfill in-house | Fulfill with us | Marketplace fulfillment |
|---|---|---|---|
| Who runs the daily warehouse work? | Your team | We do. We receive inventory, follow your packout rules, and run the day-to-day work. | The marketplace program, within its rules |
| Where can orders come from? | Wherever your team can connect and fulfill them | DTC, marketplace, and wholesale. We review them together and build the operation around the channels you actually use. | Primarily the marketplace’s own orders |
| Can the operation include custom packouts or special work? | If your team has the space, time, and process | Yes. Packout instructions, inserts, kitting, retail prep, returns, and special projects get scoped into the operation. | Depends on the marketplace program and its requirements |
| Can DTC and wholesale needs be coordinated together? | Your team coordinates them | Yes. DTC orders and wholesale work run in the same operation, with retailer requirements defined before anything ships. | Not usually the purpose of the program |
| What changes as volume and complexity grow? | Your team adds space, labor, systems, and process | We adjust the operation around new channels, products, order patterns, and special requirements. Your team doesn’t build the warehouse process alone. | The marketplace program handles only the orders it controls |
Operational details
The details are the job.
The hard part is everything an order depends on before a label prints: accurate receiving, inventory you can find, clear packout rules, channel requirements, and a person who owns the exception when the normal path breaks.
01
Receive it right
We receive, check, and put away your inventory. Monday and ShipHero track it from arrival to fulfillment. We document any damage or discrepancy before the inventory goes live for fulfillment.
02
Run the everyday order
The everyday pick, pack, and ship flow matches your product, packaging, and channel requirements.
03
Handle the non-standard work
Inserts, kitting, retail prep, returns, and special requests get a defined path, not an afterthought.
04
Keep exceptions from disappearing
Smart systems keep orders moving. Real people keep problems from getting lost in a ticket queue.
Questions
Questions?
We’re here to help.
What is 3PL fulfillment?+
3PL fulfillment is the outsourced work behind shipping orders: receiving and storing inventory, picking and packing, carrier handoff, and related work like returns or wholesale prep. We scope it around your products, channels, and requirements.
What do you need from us before onboarding?+
Bring your SKU list and product dimensions, inventory quantities, recent order history, normal and peak volume, shipping destinations, sales channels, and packaging instructions. Flag bundles, returns, wholesale commitments, and special handling. We use those inputs to plan receiving, storage, order routing, packouts, and test orders before launch. Identify who on your team can approve inventory discrepancies or changes to the plan.
Can you handle DTC and wholesale orders?+
Yes. We run DTC fulfillment alongside B2B and wholesale prep. We confirm retailer-specific labeling, routing guides, EDI, appointments, carton and pallet requirements, and documentation for your program before we commit to it.
How do you handle a viral campaign or demand spike?+
The useful version of “scaling” is planning. Share campaign timing, featured SKUs, expected volume, bundles, and constraints early, and we’ll review capacity, inventory, handling, cutoffs, and the exception path. Unplanned demand still gets a conversation about what’s possible in the moment.
How is 3PL fulfillment priced?+
A fulfillment quote combines receiving, storage, pick and pack, packaging, postage, and any returns, kitting, or wholesale work. Your SKU count, product dimensions, units per order, order volume, and shipping destinations affect those costs. Bring recent order data and your current invoice if you have one. We review the full operation, explain the assumptions, and separate recurring charges from project work so you can compare quotes on the same basis.
Can you help us switch from another 3PL?+
Yes. We first review your inventory, open orders, channels, packaging, and current provider's release requirements. The transition plan sets responsibilities for inventory counts, freight, receiving, system setup, and test orders. We confirm tracking and packout behavior before cutover, and plan any parallel run around keeping customer orders moving. Your inventory readiness and unresolved approvals help determine the schedule.
Start with your operation
Start with the operation you have, not a generic fulfillment package.
Tell us what you ship, where you sell, and what’s making fulfillment harder than it should be.